Developer and contact details
Lumora and related services are provided by Alfonso Alexandr, an individual based in the Republic of Moldova (“developer”, “we”, “us”). Contact address: Boris Glavan 33, MD-3100, Balti, Moldova. Email: support@lumenstyle.net.
These terms govern the app and its free and paid features. You enter into this agreement with the developer when you register and accept the terms. Personal data processing is explained separately in the Privacy Policy.
What Lumora provides
Lumora helps you organize a digital wardrobe, get AI outfit suggestions, discuss clothing with a stylist, plan outfits in a calendar, and create virtual outfit visualizations on a photo. Feature availability depends on the app version, device, region, plan, and external services.
The app is intended for personal use by people aged 18 and over. We grant you a limited, non-exclusive right to use the app for its intended purpose under these terms.
Your account
Provide accurate information, keep your sign-in methods secure, and report suspected unauthorized access. Do not submit another person’s personal data without a lawful basis.
You are responsible for your own actions and compliance with these terms. This does not automatically transfer every loss from an account compromise to you: responsibility depends on the circumstances and applicable law.
Your photographs and other content
You or the relevant rights holders retain ownership of uploaded photographs and other materials. Upload only content you have the right to use, including any necessary permissions from people shown in photos.
To perform the functions you request, you give us a limited, non-exclusive permission to store, copy, technically process, and transmit content to necessary service providers. This permission is limited to service delivery, support, and legal obligations.
Permission ends when the content or account is deleted, except for technical copies during deletion and legally required retention. Recipients and retention are described in the Privacy Policy. This clause does not grant consent to publish your photos or use them separately in advertising.
AI, photo processing, and virtual try-on
AI can misidentify an item, alter clothing details, or suggest an unsuitable combination. Virtual try-on is a visualization, not a measurement or guarantee of size, fit, color, or fabric behavior. Generated results may not be unique.
Photo analysis may use Google Gemini and Anthropic Claude. Advanced digitization and virtual try-on transmit original photos, garment images, instructions, and settings to fal.ai (Features & Labels, Inc.) and, depending on routing, its API model providers. Runware may be used when a fallback route is enabled.
Processing, external retention, and deletion are explained in the photo-processing section of the Privacy Policy. Using external providers does not remove our own contractual and data protection obligations.
Free features, subscriptions, and credits
The app offers free features, subscriptions, and separate credit purchases. Current features, limits, price, currency, billing period, and purchase conditions are shown in the app and app-store checkout before you confirm a purchase. If marketing text differs from a purchase offer, review the conditions shown at checkout.
Credits are internal units used to access app operations. They are not money, a payment instrument, or an investment. AI features consume credits under the applicable conditions, and different operations can have different costs.
Subscriptions may renew automatically under the store’s rules and your selected offer. Cancel renewal through Google Play subscription settings. Uninstalling the app or deleting your account does not itself cancel a subscription. Access normally continues until the end of the paid period after cancellation, unless the offer or law provides otherwise.
Refund requests are considered under the store’s rules and applicable law. For Google Play purchases, see Google Play refund rules; contact us for app service issues. These terms do not exclude mandatory consumer rights, including remedies where a digital service does not conform to the contract.
Acceptable use
- Do not use the app to break the law, deceive, harass, or infringe others’ rights.
- Do not upload unlawful or malicious content or use people’s images without necessary rights; do not create prohibited images or violate privacy rights.
- Do not interfere with the service, bypass access or payment restrictions, or attempt to obtain someone else’s data.
- Do not copy or distribute developer code or materials without permission, except where the law expressly allows it. Restrictions do not remove statutory user rights.
Service operation and liability
We take reasonable measures to operate and secure the app. Technical interruptions, external model limitations, and AI errors can occur. Describing AI limitations does not remove mandatory quality or conformity requirements for paid services.
Each party’s liability is determined by applicable law. We do not exclude liability that the law prohibits excluding or limiting, including liability for intentional misconduct, gross negligence, or infringement of mandatory consumer rights.
Feature changes and ending access
We may update the app and change features for development, security, or legal reasons. Material changes to paid features are subject to legally required notices and remedies.
Access may be restricted proportionately if the terms are breached. Where reasonable and compatible with security and legal obligations, we explain the reason and how to contact support. If the service closes, paid access and personal data are handled subject to mandatory user rights.
You can stop using the app and request account deletion using these instructions. Cancel any active subscription separately through the store.
Changes to these terms
The revision and date appear at the top of this page. For material changes, we give notice before they apply where required by law and obtain renewed acceptance where necessary. Changes do not remove rights for completed purchases contrary to mandatory rules.
Governing law and disputes
The agreement is governed by the law of the Republic of Moldova, subject to mandatory consumer protection rules applicable in your country of habitual residence. This does not remove your right to use a court or competent authority available under applicable law.
Send questions and complaints to support@lumenstyle.net. We will try to resolve issues directly. You retain access to courts and individual or collective remedies available by law. Applicable law determines the limitation periods for claims.
Contact details and related documents
Alfonso Alexandr
Individual, Republic of Moldova
Boris Glavan 33, MD-3100, Balti, Moldova
Email: support@lumenstyle.net
Lumora on Google Play · Privacy Policy · Account deletion.
If a provision is invalid, the remaining provisions continue to apply to the extent permitted by law.